Quick Help

What Can We Help You With?

01 / ORDERS

General Questions

What is the status of my order?

After your order is successfully placed, we will send an order confirmation email to the email address you provided during checkout.

Once tracking information becomes available, you may also receive an update containing your tracking number or tracking link so you can follow the delivery status of your package.

Can I change my order?

We may be able to change an order only if it has not yet entered the shipping preparation process.

Once your order is marked as Preparing for Shipping, Shipped, or Delivered, we may no longer be able to modify the products, quantity, shipping address, or other order details.

02 / PAYMENT

Payment Questions

What payment methods do you accept?

We currently support major payment methods available through our checkout.

Which currency will I be charged in?

Our transactions are generally processed in USD. If your bank account, credit card, or debit card is denominated in another currency, your bank or card provider may convert the transaction using its applicable exchange rate.

Your bank or payment provider may also apply foreign exchange or international transaction fees.

Do you offer installment payments?

Three-installment payment options may be available for eligible transactions when supported by the payment provider displayed at checkout.

Eligibility and payment terms are determined by the applicable payment provider.

03 / SHIPPING

Shipping & Delivery

Where do you ship?

milanf offers international shipping to many destinations across Asia, North America, Central America, Europe, Oceania, and other supported regions.

Available shipping destinations and delivery options may vary and will be displayed during checkout.

How long does it take to process my order?

Orders generally require approximately 3–7 business days for processing before shipment.

Delivery time after dispatch depends on the shipping method, destination, carrier, customs processing, and other local conditions.

How can I track my package?

Once tracking information becomes available, we may send you a shipment confirmation email containing your tracking number or tracking link.

Tracking updates may take some time to appear after a package has been handed over to the shipping carrier.

What happens if I'm not home for delivery?

Delivery procedures depend on your local carrier and destination. The carrier may attempt another delivery, leave delivery instructions, contact you to arrange a new delivery date, or transfer the parcel to a local collection point.

In some locations, you may need to collect your package from a local post office or carrier facility.

04 / RETURNS

Returns & Exchanges

Do you accept returns?

Yes. Eligible products may be returned subject to our return conditions.

• The item must have been purchased from milanf.
• The item must not have been used or damaged after delivery.
• The return request must be submitted within 14 days after delivery.

Please contact customer service before returning an item so we can provide the correct return instructions.

Can I exchange an item?

Eligible exchanges may be accepted under the same general conditions that apply to returns.

When contacting our support team, please let us know which item you would like to return and which replacement item, size, or variation you would prefer.

Are returns free?

Please contact customer service before returning your item to obtain the correct return address and instructions.

If the return is caused by a confirmed milanf error, such as receiving an incorrect or defective item, applicable return shipping costs may be covered by us.

For returns based on personal preference or other reasons unrelated to an error on our part, return shipping costs are generally the customer's responsibility and may be deducted from the refund where applicable.

How long does it take to process a return?

Returned items are generally reviewed within 14 days after they arrive at our designated return facility.

Once your return has been inspected and approved, the applicable refund, exchange, or store credit will generally be processed within 14 days. Additional processing time may be required by your bank or payment provider.