Return & Refund Policy
Milanf Customer Care
Return & Refund Policy
Thank you for shopping with milanf. We hope you are satisfied with your purchase. If something isn't quite right, eligible products may be returned in accordance with the policy below.
Simple Returns
14-Day Return Window
Eligible products may be returned within 14 calendar days after delivery. Returned merchandise must meet the eligibility requirements outlined below.
01 / RETURNS
Return Eligibility
To be eligible for a return, you must request your return within 14 calendar days after receiving your order.
Returned products should be:
- Unused and unworn
- Undamaged and in their original condition
- Returned with original tags and accessories, where applicable
- Returned in the original packaging where reasonably possible
- Accompanied by proof of purchase or your order information
02 / RETURN PROCESS
How to Start a Return
Before sending any product back, please contact the milanf Customer Support Team to request return instructions and the correct return address.
Once you receive the return instructions:
- Securely package the product.
- Include your order number or proof of purchase.
- Send the package to the return address provided by our support team.
- Keep your shipping receipt and tracking information until your return is completed.
03 / RETURN SHIPPING
Who Pays for Return Shipping?
Return shipping costs depend on the reason for your return.
If you received a confirmed incorrect, defective, or damaged item, applicable return shipping costs may be covered by milanf.
If the return is not caused by a milanf error or confirmed product issue, return shipping costs are generally the customer's responsibility and may be deducted from the refund where applicable.
04 / REFUNDS
Refund Processing
After your return arrives at our designated return facility, the product will be inspected to confirm that it meets our return requirements.
Please allow up to 14 days after we receive your returned item for the return or exchange to be reviewed and processed.
Once a refund has been issued, it may take approximately 1–2 billing cycles to appear on your credit card statement, depending on your bank or card issuer. We will notify you by email once your refund has been processed.
05 / EXCEPTIONS
Non-Returnable Items
For hygiene, safety, personalization, or product-format reasons, certain products cannot normally be returned or exchanged.
If an otherwise non-returnable item arrives defective, damaged, or incorrect, please contact customer support so we can review the issue and provide an appropriate resolution.
IMPORTANT
Contact Us Before Sending Your Return
Please do not return your package to the address printed on the original shipping label unless our customer support team specifically instructs you to do so. Returns sent to an unauthorized address may not be received or processed correctly.
Easy Returns
How the Return Process Works
Request return instructions and the correct return address.
Package the eligible product securely and send it to the provided address.
We'll inspect your return after it arrives at our designated facility.
Approved refunds are issued according to the applicable payment method.
Questions About a Return?
Contact Milanf Support
If you have questions about return eligibility, a damaged product, return shipping, or the status of your refund, please contact our customer support team before sending anything back.
Contact Customer Supportsupport@milanf.com